Privacy Policy
Last Updated: January 2026
This Privacy Policy explains how zen-labs.co.uk ("we," "us," "our," or "Company") collects, uses, and protects your personal information. We are committed to protecting your privacy in accordance with UK and EU data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number (if voluntarily provided)
- Technical Data: IP address, browser type, device type, operating system, and referral URLs
- Cookies and Tracking: Information stored through cookies, pixels, and similar tracking technologies
- Usage Data: Pages visited, time spent on site, clicks, affiliate links used, and user interactions
- Location Data: General geographic location based on IP address to verify GB access and regulatory compliance
How We Use Information
We use collected information for the following purposes:
- Analytics and performance monitoring to understand site usage patterns
- Affiliate tracking and commission attribution for casino operators and partners
- Site improvement and optimization of user experience
- Compliance with legal and regulatory obligations
- Fraud prevention and security purposes
- Marketing communications (only with your consent)
Cookie Policy
We use the following types of cookies:
- Essential Cookies: Necessary for site functionality and security
- Analytics Cookies: Track user behaviour and site performance (Google Analytics, similar tools)
- Affiliate Cookies: Enable tracking of casino referrals and commission attribution
- Marketing Cookies: Used for retargeting and promotional purposes
You may opt-out of non-essential cookies through your browser settings or by using cookie consent management tools on our site. Please note that disabling essential cookies may affect site functionality. Affiliate and analytics cookies are necessary for our business operations.
Third-Party Links
Our website contains links to third-party casino operators, gambling platforms, and affiliate partners. We are not responsible for their privacy practices, terms, or content. Each casino and affiliate partner maintains their own privacy policies, and we strongly recommend reviewing them before sharing personal information or making deposits.
We may receive commissions or affiliate payments when you access third-party sites through our links. This does not affect the price you pay.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access your personal data and obtain a copy
- Correct inaccurate or incomplete information
- Request deletion of your data (right to be forgotten)
- Restrict or object to processing of your data
- Data portability (receive data in a structured format)
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us using the details below.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. Generally:
- Analytics data is retained for up to 12 months
- Affiliate tracking cookies expire after 30-90 days
- Personal information provided voluntarily is retained until you request deletion or unsubscribe
- Legal compliance data is retained as required by applicable regulations
If you no longer wish us to hold your data, please contact us and we will securely delete it, subject to legal obligations.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or report a privacy concern, please contact us:
Email: [email protected]
Website: zen-labs.co.uk
For complaints regarding our data processing, you may also contact the Information Commissioner's Office (ICO) at ico.org.uk or telephone 0303 123 1113.